Customer Disservice: Health Care #FAILs again and again
Disservice (dĭs-sûr’vĭs) A harmful action; an injury An act that is not just Our health care system is completely devoid of customer service. It is pathetic. I took my son to have a simple tympanostomy (ear tubes) procedure this morning. I show up, sign in and take my seat amidsts the throngs of people in […]
Sermo makes the connection: Health Reform leads to Cash-based Practices
Connection (kə-nĕk‘shən) n. The act of connecting. The state of being connected An association or relationship Sermo finally makes the connection between all the health insurance reform conversations and the inevitable consequence of pushing a large percentage of providers toward a cash based practice. I have highlighted the rise of direct practice
Open Letter to Athena: Open Up the Afterburners!
Afterburner (af·tər′bər·nər) n. A device for augmenting the thrust of a jet engine by burning additional fuel in the uncombined oxygen in the gases from the turbine The augmentation of thrust obtained by afterburning may be well over 40% of the normal thrust and at supersonic flight can exceed 100% of normal thrust athenahealth is […]