The Retail Conditioning of Exceptional Health
I was recently doing some research on another topic and found this global healthcare survey. It was conducted this past summer by Salesforce (of all companies) who surveyed 6,000 consumers about their expectations for healthcare in this new digital and connected era. Salesforce has been investing in “new” healthcare over the past year, first by […
Big Retail Takes Aim At Care Delivery
At the recent HLTH conference, I was able to listen in while two massive retailers described their expanding healthcare efforts. First, CVS Chief Executive Officer Larry Merlo shared his message about how the company will leverage their massive physical facility investment to be within “10 minutes of 90% of America.” Later, we heard Walmart’s VP [&he
One Nation, Under Health – Inevitable – and, Connected for All!
Earlier this week, I presented our future vision at the HLTH conference in Las Vegas. I was fortunate to share the stage with Tanya Benenson, MD who serves as the Chief Medical Officer of ComcastNBCUniversal based in Philadelphia, PA. It was awesome to be able to speak passionately about our vision for a different healthcare […]
Design Everything: Conversations with Jay Parkinson, MD (Part 2)
Jay Parkinson, MD is the Chief Designer at Crossover Health. In the first post of our interview series with Jay, he spoke about the changing expectations of patients, and how in response, healthcare needs to be digital. In this post, he talks about the impact of this on practice, on providers, and what he where […]
Bombing the Bombora
Peter Heywood has been part of the Crossover journey for over ten years now, helping us develop and refine our positioning as we have evolved from our original mandate and now culminating in the “Connected System of Health” vision. We invited him down to our client Bombora held on August 5-6, 2019 and I asked […]
Day 40 through Day 5: Its all a blur
Blur (blûr) v. To make indistinct and hazy in outline or appearance; obscure. To smear or stain; smudge. To lessen the perception of As those who follow this blog know, we have been counting down from the 90 day mark toward our grand opening. The actual countdown has been expanded by the time-space continuum in […]
Day 54: Learning from AMEX why membership has its privileges
* This is a guest post by Stephen Gaines, our Director of Membership Experience at Crossover Health. He will be talking about his role, what he does, and how everything we do is focused around how the Crossover brand can consistent deliver an exceptional experience in future posts In 1958, American Express redefined the “Charge […]
Day 65: Proof is in the Passion – Crossover Explained
Passion Tonight I attended an awesome charity event called Savannah’s Organic Ranch. Savannah was a beautiful girl stricken with cancer whose last wish was to pass along her love of organic farming. The spark that was her life and encapsulated in her last wish has fueled a community wide passion for spreading representative organic “ranches”
Customer Disservice: Health Care #FAILs again and again
Disservice (dĭs-sûr’vĭs) A harmful action; an injury An act that is not just Our health care system is completely devoid of customer service. It is pathetic. I took my son to have a simple tympanostomy (ear tubes) procedure this morning. I show up, sign in and take my seat amidsts the throngs of people in […]
Sermo makes the connection: Health Reform leads to Cash-based Practices
Connection (kə-nĕk‘shən) n. The act of connecting. The state of being connected An association or relationship Sermo finally makes the connection between all the health insurance reform conversations and the inevitable consequence of pushing a large percentage of providers toward a cash based practice. I have highlighted the rise of direct practice