More Thoughts on Service Design
I wrote about Service Design in a previous post, a business concept explicitly mentioned by Kevin Slavin at our summer 2019 Bombora event. Kevin used Warby Parker as his Service Design example and how well they incorporated concepts, tools, and workflows that enabled WP employees to deliver an integrated online and real world experience. It’s […]
Bombing the Bombora
Peter Heywood has been part of the Crossover journey for over ten years now, helping us develop and refine our positioning as we have evolved from our original mandate and now culminating in the “Connected System of Health” vision. We invited him down to our client Bombora held on August 5-6, 2019 and I asked […]
Primary Care Power Generation
I was invited to speak at the 2019 Annual Health Analytics Summit (HAS) sponsored by Health Catalyst this week. We have had the privilege to get to know the Health Catalyst team well over the last 18 months after having selected them to power our health analytics platform. This capability is essential to our future […]
The Power of Service Design
We use the Gallup Survey bi-annually to evaluate employee engagement at Crossover Health. This survey is based on millions of data from multiple millions of field tested, validated questions that identify the level of employment engagement. More importantly, their own studies and several others correlate how employee satisfaction translates into higher corpo