Innovators Prescription—10 years on!
In preparing for our upcoming Client Bombora, I had the opportunity to relook (and rethink) through The Innovator’s Prescription. The book was authored by Clayton Christensen of Disruptive Innovation fame, but primarily co-written by Jason Hwang, MD, who we are thrilled to have joining us at our event as one of the two opening morning […]
Design Everything, Part 2—Architecture as an Experience Platform Foundation
Second in a series of interviews on the Crossover Design Standard. Part 1 of the interview can be found linked here. In the last interview post with Howard Kwok, a senior architect at DES Architects and Engineers, he spoke about the beginnings of our relationship with his firm and his work on the original Apple […]
Design Everything, Part 1–Architecture as an Experience Platform Foundation
“Design Everything” has been a core value of the company since the beginning. We mean a lot of things when we talk about this within the company, and new employees quickly learn that design is not how something looks, but rather how something works. Crossover broke into the employer care industry by leading first with […]
Freedom Edition—Triumph over Tyranny (of the Visit)
When you consider primary care as a “practice” concept, it is so strange to see how the “office visit” became the center of gravity. Beginning with billing codes, which naturally led to payment models, that were then reinforced by performance incentives, and ultimately encoded into “the way it is,” the physical visit with your provider […]