Day 44: Lets Get this Party Started – It’s Hammertime!
Hammer (hăm’ər) v. To hit, especially repeatedly, with or as if with a hammer; pound. To force upon by constant repetition To defeat soundly, to inflict a heavy loss or damage on. It has been months in the making, years in the formation, and what seems like an eternity to finally arrive but it was […]
Day 46: Succinct Health Care – Just pay for it yourself!
* Another guest post by Stephen J Gaines, our Director of Membership Experience. Stephen discusses ways to simplify your health care experience by paying for it yourself. In a recent conversation with my boss Scott Shreeve, MD, we were discussing how we need to keep health care simple. He likes big words so he was […]
Day 47: Succinct Health Care – Is there an app for that?
Succinct (sək-sĭngkt’) adj. Characterized by clear, precise expression in few words; concise and terse. Marked by or consisting of few words that are carefully chosen The other day I was having a conversation with our Director of Membership Experience Stephen Gaines regarding how ineffective and inadequate the current health care experience is for pa
Day 48: Data Gathering transitions to Information Analysis
Transition (trăn-zĭsh’ən) n. Passage from one form, state, style, or place to another. A word, phrase, sentence, or series of sentences connecting one part of a discourse to another. In the midst of running Medsphere I became aware that we were onto something very powerful. Somewhere along the line I finally “got it” that what […]
Day 49: “Magically” raising the Bar in Primary Care
Magic (măj’ĭk) adj. Possessing distinctive qualities that produce unaccountable or baffling effects. Of, relating to, or invoking the supernatural The California Health Care Foundation does some really good work. I listened to their President Mark Smith give a speech at the Microsoft conference last June and came away really impressed with him and wh
Day 52: Director of Members Experience: Imagineering the Future of Health
* Guest post by Stephen Gaines, Crossover Health’s Director of Member Experience. He previously discussed the value of membership and now shares his unique role at the company to ensure each and every member experiences next generation care. The Disney Influence Living in Orange County, California, it’s next to impossible not notice the “Disney Inf
Day 54: Learning from AMEX why membership has its privileges
* This is a guest post by Stephen Gaines, our Director of Membership Experience at Crossover Health. He will be talking about his role, what he does, and how everything we do is focused around how the Crossover brand can consistent deliver an exceptional experience in future posts In 1958, American Express redefined the “Charge […]
Day 55: Stuck between a rock and hard(ly Health “Insurance”) plans
Stuck (stŭk) v. Caught or fixed Baffled * This article was submitted to us by one of our summer interns. Their name is being protected because they currently are in a health care start up protective witness program * Have you ever felt trapped when deciding your health insurance options? I have. Each year I […]
Day 60: Signs of the Times
Sign (sīn) n. Something that suggests the presence or existence of a fact, condition, or qualit A displayed structure bearing lettering or symbols, used to identify or advertise a place of business A portentous incident or event; a presage The march toward the grand opening of the flagship Crossover Health clinic continues. We are operating […]