Think Network, Not Nodes
Will there ever be a network effect in healthcare? “Nah. Healthcare is local” you say. And, in today’s landscape, you would be correct. There is no single national health care player that addresses healthcare needs in every major market and across every multiple channels. The closest we have is the ongoing battle between the big […]
Good
During a recent conversation I was asked how I am doing given the topsy turvey employer health world the last several years and specifically the ricochet effects in 2023. My standard answer is always the same – “I’m Good”. This phrase is usually quickly passed over and we move onto whatever the original purpose of […]
Existential Opportunity: Primary Care Led Navigation
In 2021, at the height of the pandemic valuation bubble, we began down the long road to a public offering. It was a heady experience to build a syndicate of top tier bankers, to work through the org meetings, to develop our narrative and value proposition for professional investors and of course to anticipate “ringing […]
Interview: Nihal Shah (Part 2) – Riding the Waves of Change
In Part 1 of our interview, Nihal Shah, our new Chief Financial Officer, described his journey through finance and healthcare that led him to Crossover. In this second part, he digs deeper into what he sees as our company’s unique qualities, and how in a rapidly-shifting and consolidating healthcare industry Crossover will ride the waves […]
Interview: Nihal Shah (PART 1) – Taking the Plunge into Care Delivery
Part 1: Taking the plunge into Care Delivery Nihal Shah joined Crossover as Chief Financial Officer in January of 2023. His career path, which had been following a more conventional financial services trajectory, pivoted to healthcare some years ago when he followed an old boss into a healthcare investment management firm. Nihal was compelled by [&hell
The Comparison Framework between Commercial Primary Care Models is Broken – And Here’s How To Fix It
We have sought multiple approaches to help Employer Clients and Benefits Consultants understand the value of Primary Health services paid for under a value-based arrangement versus traditional fee for service alternatives in the community. This same “comparison framework” problem exists within the Medicare Advantage (MA) space when trying to select
Quadruple Aim: Engaging Providers by Practicing in Care Teams
I recently read an article in the Economist about over-prescription of antidepressants. The essence of the article is that antidepressants of various kinds appear to be very effective for about 15% of patients and of no more impactful than a placebo for the remainder. Based on that, it notes genetic profiling should one day be […]
Origin Story: How Members Flow between Services and Channels
The American Telemedicine Association Annual Conference & Expo (ATA 2023) kicked off this past weekend in San Antonio. Crossover has a strong presence at ATA this year in a thought leadership role (see blog posts by the head of our virtual practice, Danna Chung, MD and o-founder Nate Murray on our hybrid care delivery model, […]
World-class Primary Care
We are constantly put in situations where we need to explain how the Crossover care model compares with others. We spend alot of time explaining to clients and consultants why it it makes no sense to compare a transactional urgent care “visit” to a comprehensive, integrated, proactive, and continuous care model. We also spend time […]
The “Unvisit”: Why Visits Are The Wrong Unit of Account
Over the last several months, we have been really focusing on the details of operationalizing true hybrid care. The complexity inherent in successfully delivering care that seamlessly transitions between in-person and online environments—and potentially with different teams delivering different services but which is experienced by members as in