Quadruple Aim: Engaging Providers by Practicing in Care Teams
I recently read an article in the Economist about over-prescription of antidepressants. The essence of the article is that antidepressants of various kinds appear to be very effective for about 15% of patients and of no more impactful than a placebo for the remainder. Based on that, it notes genetic profiling should one day be […]
Medicus Ex Machina
It’s likely that almost none of us had heard the term “Generative AI” a year ago, although it’s a concept that’s been around for about five years. But with the public release of OpenAI’s ChatGPT3 last November, it seems to be all we’re hearing about. ChatGPT writes astonishingly convincing prose and poetry and its cousin […]
Interview: Rich Patragnoni, MD, Part 3 – A decade on
Rich Patragnoni, MD is one of the three co-founders of Crossover Health, alongside Scott Shreeve, MD and Nate Murray. He trained and practiced as an Internal Medicine physician for about a decade before his impatience and frustration with the primary care system led him to embark on the adventure that is Crossover Health. In Part […]
Interview: Rich Patragnoni, MD, Part 2 – Digital First from Zero to One
Rich Patragnoni, MD is one of the three co-founders of Crossover Health, alongside Scott Shreeve, MD and Nate Murray. He trained and practiced as an Internal Medicine physician for about a decade before his impatience and frustration with the primary care system led him to embark on the adventure that is Crossover Health. In Part […]
Interview: Rich Patragnoni, MD, Part 1 – Root Causes
Rich Patragnoni, MD is one of the three co-founders of Crossover Health, alongside Scott Shreeve, MD and Nate Murray. He trained and practiced as an Internal Medicine physician for about a decade before his impatience and frustration with the primary care system led him to embark on the adventure that is Crossover Health. In this, […]
The Retail Conditioning of Exceptional Health
I was recently doing some research on another topic and found this global healthcare survey. It was conducted this past summer by Salesforce (of all companies) who surveyed 6,000 consumers about their expectations for healthcare in this new digital and connected era. Salesforce has been investing in “new” healthcare over the past year, first by […
One Nation, Under Health – Inevitable – and, Connected for All!
Earlier this week, I presented our future vision at the HLTH conference in Las Vegas. I was fortunate to share the stage with Tanya Benenson, MD who serves as the Chief Medical Officer of ComcastNBCUniversal based in Philadelphia, PA. It was awesome to be able to speak passionately about our vision for a different healthcare […]
Design Everything: Conversations with Jay Parkinson, MD (Part 2)
Jay Parkinson, MD is the Chief Designer at Crossover Health. In the first post of our interview series with Jay, he spoke about the changing expectations of patients, and how in response, healthcare needs to be digital. In this post, he talks about the impact of this on practice, on providers, and what he where […]
Design Everything: Conversations with Jay Parkinson, MD (Part 1)
Jay Parkinson, MD joined Crossover earlier this year as our Chief Designer after we acquired his groundbreaking virtual primary care technology in February 2019. I’m sure a lot of you have met Jay, read his prolific writings, followed him on Twitter, or seen him keenly engage audiences over the years. He first rose to prominence […]
More Thoughts on Service Design
I wrote about Service Design in a previous post, a business concept explicitly mentioned by Kevin Slavin at our summer 2019 Bombora event. Kevin used Warby Parker as his Service Design example and how well they incorporated concepts, tools, and workflows that enabled WP employees to deliver an integrated online and real world experience. It’s […]