Origin Story: How Members Flow between Services and Channels
The American Telemedicine Association Annual Conference & Expo (ATA 2023) kicked off this past weekend in San Antonio. Crossover has a strong presence at ATA this year in a thought leadership role (see blog posts by the head of our virtual practice, Danna Chung, MD and o-founder Nate Murray on our hybrid care delivery model, […]
The “Unvisit”: Why Visits Are The Wrong Unit of Account
Over the last several months, we have been really focusing on the details of operationalizing true hybrid care. The complexity inherent in successfully delivering care that seamlessly transitions between in-person and online environments—and potentially with different teams delivering different services but which is experienced by members as in
From Hype to Hybrid: Choice Architecture in Care Access
My last post referenced an NEJM article which spoke about the challenge (impossibility?) of reconciling new care delivery models with fee-for-service compensation. Hot on the heels of this is our release of “From Hype to Hybrid”—a summary of Crossover research results authored by our Chief Medical Officer, Stephen Ezeji-Okeye, MD. The paper shows that,
There is [NOT] an app for that
Ten years ago, raising money for healthcare ventures was difficult. “The ROI is too hard to determine,” said some. “There isn’t the data to support new practices,” said others. And Larry Page of Google famously noted in 2014 that, “[Healthcare is] just a painful business to be in. It’s just not necessarily how I want […]
Inevitably Grateful
Over the last month, I have had the opportunity to speak to well over 50 different groups who are learning about the Crossover Health story for the first time. At multiple conferences, industry events, and in private conversations, those hearing the narrative are consistently and uniformly impressed by both the work we are doing and […]
Primary Health is…an emerging health model
Over the years, we have had the privilege of working with some of the greatest companies, brands, and corporate innovators in the world. I have learned so much from them, about them, and most importantly, about how they approach their work. Each company, like every individual, is unique with different beliefs, cultures, values, and how […]
Interview: Rich Patragnoni, MD, Part 3 – A decade on
Rich Patragnoni, MD is one of the three co-founders of Crossover Health, alongside Scott Shreeve, MD and Nate Murray. He trained and practiced as an Internal Medicine physician for about a decade before his impatience and frustration with the primary care system led him to embark on the adventure that is Crossover Health. In Part […]
Interview: Rich Patragnoni, MD, Part 2 – Digital First from Zero to One
Rich Patragnoni, MD is one of the three co-founders of Crossover Health, alongside Scott Shreeve, MD and Nate Murray. He trained and practiced as an Internal Medicine physician for about a decade before his impatience and frustration with the primary care system led him to embark on the adventure that is Crossover Health. In Part […]
Interview with Karoline Hilu, MD (Part 2)
In Part 1, we spoke to Karoline Hilu, MD, Chief Strategy Officer at Crossover Health, about her personal background and fresh perspective on primary care. In this post, she speaks about the impact of COVID19 on Crossover’s model of care, and what she sees as the fundamentals of the new normal for both healthcare and […]
Interview with Stephen Ezeji-Okoye, MD (Part 3)
In Part 1 and Part 2 of our conversation, we heard from Stephen Ezeji-Okoye, MD (Chief Medical Officer of Crossover) about his experience at the VA and his first year at Crossover. We now turn our focus to learning about Stephen’s leadership role in helping Crossover respond to the COVID-19 pandemic. We discuss how the […]