Interview: Mark Nelson (Part 2) – Everyone Owns the Financials
In Part 1 of our interview with Mark Nelson, Crossover’s Chief Financial Officer, we discussed how he joined the company over three years ago just after a significant financing round propelled the company to a new level of growth. In Part 2, Mark speaks about integrating financial conversations deeply into the DNA of Crossover operations, […]
The Power of Service Design
We use the Gallup Survey bi-annually to evaluate employee engagement at Crossover Health. This survey is based on millions of data from multiple millions of field tested, validated questions that identify the level of employment engagement. More importantly, their own studies and several others correlate how employee satisfaction translates into higher corpo
Of Intangibles and Inevitables
Sometimes, I just can’t restrain myself. After a particularly frustrating encounter with a specific opportunity the following letter just poured out. I want to be clear, I fully respect that we are not the right partner nor solution for every situation . . . that is not where this comes from. However, just seeing the […]
Innovators Prescription—10 years on!
In preparing for our upcoming Client Bombora, I had the opportunity to relook (and rethink) through The Innovator’s Prescription. The book was authored by Clayton Christensen of Disruptive Innovation fame, but primarily co-written by Jason Hwang, MD, who we are thrilled to have joining us at our event as one of the two opening morning […]
Digital First – Not Radio with Pictures
I’ve always been fascinated by the convergence of technology, medicine, and business innovation. I love seeing how these new capabilities often will introduce new behaviors or manifest themselves in ways beyond the original innovators’ conception. There are countless examples, not just in our current era but throughout the history of technological progre
Fan Mail to “Future Health” (the Pop Star Diva)
Dear Future Health, We haven’t met yet. But, I’m a really big fan and when I heard you may be open to some alternative music, I couldn’t resist introducing myself. I think there are some really interesting things we could compose together . . . and, I would love the shot at rocking your world […]
Physical Medicine: Movement as (high value) medicine!
Last weekend, I was able to attend the annual Physical Medicine Guild* Summit for our team of over 60+ physical therapist, chiropractors, and acupuncturist. This amazing group of people come together once per year to share best practices, care insights, and to invite a national renowned speaker to participate in a weekend continuing medical course. […
The Episode of Care (Part 3): A Primary Care Case Study
Having previously described the basic framework for an Episode of Care, let’s review a simple case study to bring it to life as well as highlight several other areas for further exploration. As a review, an Episode of Care is designed to capture “the complete, self contained sequence of interactions between a patient and healthcare […]
The Episode of Care (Part 2): Achievement vs. Activity Medicine
Follow the financial flow, to be in the care model know Let’s start by looking at the dynamics of fee-for-service. In much of today’s healthcare market, primary care physicians make money when they physically see a patient, evaluate them, do things to them, or prescribe some sort of clinical activity. These activities are captured in […]
The Episode of Care (Part 1): Care Models powered by Business Models
I have already put forward my vision of a different model for primary care and healthcare that just IS. And by model, I refer not only to the care model, but also the business model that underpins it. In the next several posts I want to elaborate on what I believe is an important improvement […]