We are fortunate to work with some of the largest employers in the country, most of which have followed local or federal guidelines and ceased operations in the workplace because of COVID-19. They had to do this with little opportunity to reflect on the impact or prepare for an eventual transition back to the workplace. […]

When you consider primary care as a “practice” concept, it is so strange to see how the “office visit” became the center of gravity. Beginning with billing codes, which naturally led to payment models, that were then reinforced by performance incentives, and ultimately encoded into “the way it is,” the physical visit with your provider […]

Succinct (sək-sĭngkt’) adj. Characterized by clear, precise expression in few words; concise and terse. Marked by or consisting of few words that are carefully chosen The other day I was having a conversation with our Director of Membership Experience Stephen Gaines regarding how ineffective and inadequate the current health care experience is for pa

Moonshot (mūn shŏt) n. Description of the audacious attempt and the subsequent race to place a man on the moon Used as an analogy to describe similarly gigantic challenges under competitive influence The best health care book I have ever read, is ironically the first one I was fortunate to pick up. “Redefining Health: Creating […]

Coordinator (kō-ôr‘dn-ā’shən) n. The act of coordinating The state of being coordinated; harmonious adjustment or interaction. I am finishing up some more of my postings related to the Innovators Prescription, but prior to do so I wanted to highlight a key insight mentioned when evaluating the disruptions required to help the Primary Care sys