Bombing the Bombora
Peter Heywood has been part of the Crossover journey for over ten years now, helping us develop and refine our positioning as we have evolved from our original mandate and now culminating in the “Connected System of Health” vision. We invited him down to our client Bombora held on August 5-6, 2019 and I asked […]
Primary Care Power Generation
I was invited to speak at the 2019 Annual Health Analytics Summit (HAS) sponsored by Health Catalyst this week. We have had the privilege to get to know the Health Catalyst team well over the last 18 months after having selected them to power our health analytics platform. This capability is essential to our future […]
The Power of Service Design
We use the Gallup Survey bi-annually to evaluate employee engagement at Crossover Health. This survey is based on millions of data from multiple millions of field tested, validated questions that identify the level of employment engagement. More importantly, their own studies and several others correlate how employee satisfaction translates into higher corpo
The Most Trusted Platform
Last fall, I had the privilege to attend the Employer Health Innovation Roundtable in both Boston and Las Vegas. EHIR is an up and coming forum for activist employers who are seeking to redefine their approach to healthcare delivery as they contemplate how to rein in costs, improve quality, and increase engagement. Kudos to Michael […]
The Currency of Trust
We speak a lot at Crossover about the “currency of trust” being one of our most valuable assets. In fact, we think that trust is not only strongest but most relevant at the point of care, in the trenches, and when working directly with a dedicated care team. While we focus on traditional health outcome […]
The Future of Technology is Recognition
At our annual 2019 Bombora Client event held a few weeks ago, we were introduced through our own Jay Parkinson, MD to a true Renaissance man, technology polymath, and deeply engaging thinker—Kevin Slavin, PhD. Oh, he’d probably deny it all, but what else can you call a fellow who’s been trained and engaged in the […]
Of Intangibles and Inevitables
Sometimes, I just can’t restrain myself. After a particularly frustrating encounter with a specific opportunity the following letter just poured out. I want to be clear, I fully respect that we are not the right partner nor solution for every situation . . . that is not where this comes from. However, just seeing the […]
The Three Pillars of Disruptive Innovation
In preparing for our upcoming Client Bombora, I have been reviewing the Innovator’s Prescription and discussing key components of the model with co-author Jason Hwang, MD. The Innosite Group has made some good progress since the original publication (2007) to more clearly articulate and further refine the model. A new graph that is part of […]
Innovators Prescription—10 years on!
In preparing for our upcoming Client Bombora, I had the opportunity to relook (and rethink) through The Innovator’s Prescription. The book was authored by Clayton Christensen of Disruptive Innovation fame, but primarily co-written by Jason Hwang, MD, who we are thrilled to have joining us at our event as one of the two opening morning […]
Design Everything, Part 2—Architecture as an Experience Platform Foundation
Second in a series of interviews on the Crossover Design Standard. Part 1 of the interview can be found linked here. In the last interview post with Howard Kwok, a senior architect at DES Architects and Engineers, he spoke about the beginnings of our relationship with his firm and his work on the original Apple […]